Frequently asked questions

Airsun works with brands on OEM and ODM oral care projects from its Yiwu production base. The team can assess an established product, a custom development brief, or a mature customer formula before production. The appropriate route depends on the product requirements, packaging, target market, and commercial scope agreed for the project.

Explore OEM & ODM

OEM and ODM cooperation covers four product lines: toothpaste, mouthwash and oral rinse, toothbrushes, and dental floss and interdental products. You can discuss one SKU or a range across several categories. Share the products you need and the market you plan to serve so the project can be assessed in the right context.

View product categories

Start with the product category, target market, formula or specification requirements, packaging direction, capacity, estimated quantity per SKU, and intended launch timing. Reference samples and design files are useful when available. If some details are still open, explain what needs to be defined so the team can assess the brief and discuss an initial quotation.

Prepare a project brief

Share the target market, product positioning, required claims, packaging preference, expected order volume and any reference samples or specifications.

Share the target market, required claims, alcohol preference, flavour direction, fill volume, packaging format, expected order volume and any reference samples.

Share the target user, bristle firmness, preferred head and handle references, material requirements, packaging format, target market and expected order volume.

Share the required floss format, target user and market, thread or pick preferences, coating or flavour direction, pack count, packaging format and expected order volume.

Airsun assesses your brief and provides an initial quotation before sample development. Final pricing is confirmed after the sample, packaging and specifications have been approved. The pro forma invoice (PI) is then confirmed before the deposit and production arrangements.

The product price includes packaging, development, tooling, testing and the applicable taxes stated in the quotation. The quotation also sets out freight. A price breakdown can be provided according to your requirements.

Some toothpaste SKUs may be available from stock. Inventory, available quantity, production date, remaining shelf life and quotation are confirmed for the selected SKU.

Yes. Toothpaste and mouthwash projects can begin by adapting an existing formula, developing from a new brief, or working from a reference sample. Submit the ingredients, sensory characteristics, appearance, product direction, target market, and other relevant requirements. The achievable formulation scope is confirmed only after assessment of the individual project.

Learn about custom formulation

Airsun can assess a mature customer-provided formula before production. Share the formula and relevant technical requirements so materials, process requirements, and production suitability can be reviewed. This route focuses on evaluating and introducing the existing formula into production; any changes that may be needed are discussed as part of that project assessment.

Review formulation options

Projects can use existing packaging components, customize colors and printing, or explore a new structure and tooling. Airsun can also help adapt design files to the selected packaging and production requirements. Packaging options, testing, sourcing, quantities, and any custom development costs are assessed around the product and project requirements.

Explore packaging development

Confidentiality, ownership, and exclusive-use arrangements for customer-provided or commissioned formulas are negotiated for each project. Relevant agreements can be signed to define the terms and scope of use that the parties agree. The final arrangement depends on the formula, development route, and commercial relationship; it is not set by a standard public policy.

Read about formula projects

Yes. Flavour, colour, texture, fluoride positioning and permitted active ingredients can be developed around the target market and approved product brief.

Tube size, cap style, carton format and artwork can be coordinated to suit the product specification, filling requirements and target retail channel.

Yes. Alcohol positioning, flavour, colour and permitted active ingredients can be developed around the target market, intended claims and approved product brief.

Bottle volume, resin and colour, cap style, tamper-evident features, labelling and secondary packaging can be coordinated around the filling specification and retail channel.

Yes. Bristle firmness, material, tuft layout, trim profile and head configuration can be developed around the intended user, performance brief and approved specification.

Handle geometry, grip material, colour matching and branding can be coordinated with the selected manufacturing platform and any tooling requirements.

Options can include retail blister cards, paper-based cards, cartons and multipacks, subject to product protection, transport testing and target-channel requirements.

Yes. Thread material, coating, flavour, thickness and pick configuration can be developed around the intended use, performance target and approved product brief.

Pouches, retail containers, blister formats, cartons and pack counts can be coordinated around product protection, dispensing needs and the target retail channel.

Both fluoridated and fluoride-free directions can be discussed. Share the target market, product positioning and formulation requirements for assessment. The achievable formulation scope is confirmed after review of the individual project.

Flavour, aroma, sweetness, cooling sensation, foam and texture preferences can be submitted for assessment. Describe the experience you want; reference samples can help define the target. The achievable adjustments are confirmed after the project review.

You can submit requirements for a paste or gel format, colour and transparency. Include ingredient, intended-user and packaging requirements so the team can assess the achievable formulation scope and confirm the development direction.

You can submit ingredients you want to include, exclude or replace, together with the target market, product positioning and other formulation requirements. Feasibility is assessed for the individual project, and the achievable formulation scope is confirmed after review.

The manufacturing reference range is 20–250 g per tube, with example sizes of 20, 50, 100, 120, 150, 200 and 250 g. The fill weight and packaging configuration are confirmed around the project requirements. Other sizes or formats can also be submitted for assessment.

Yes. We can develop children’s toothpaste for your brand. Share the intended age group, target market, flavour preference and whether you want a fluoridated or fluoride-free formula so we can develop the formulation brief and prepare samples. The final formula, directions for use and label content are confirmed for the project.

Yes. We develop and manufacture private-label whitening toothpaste, with the development direction based on your product positioning or reference sample. The formulation, intended product performance and substantiation needed for whitening claims are discussed and confirmed for the project.

Yes. We can develop sensitivity-care toothpaste for your brand. Share the intended users, target market, formulation requirements or a reference product so we can prepare a development brief and samples. Specific ingredients, use levels, product performance and claims are confirmed for the project.

Yes. We can develop custom hydroxyapatite toothpaste. Share your target market, product positioning and ingredient requirements, or provide a reference sample. The ingredient specification, use level, complete formulation and supporting information are confirmed for the project.

Yes. We can develop SLS-free toothpaste and tailor the flavour, foam and mouthfeel to your brand’s requirements. You can evaluate the experience through samples before confirming the final formula and product specifications.

Stock toothpaste packaging is confirmed by SKU and may include a tube with carton, toothbrush sets or blister packaging, and pump-bottle formats. Check the product specification and confirm the exact pack with the order.

Depending on the project, you can evaluate existing product samples, custom product samples, packaging samples, or complete branded samples. A formulation sample helps assess the product itself, while packaging and complete branded samples help review the related packaging details. Sample support covers all four product lines, with the required scope agreed for the project.

Compare sample types

Each toothpaste or mouthwash project receives three free formulation sample-making rounds, with the first round included in that total. Further formulation rounds are agreed separately. Customers pay sample shipping. Custom packaging, print samples, and tooling are outside the free formulation-sample policy and are assessed separately. Arrangements for other product types can be discussed with the team.

Read the sample policy

Sample preparation typically takes around one week. The actual timing is assessed for each project according to formulation requirements, sample type, and project circumstances. Shipping time is separate and added to the preparation schedule. Confirm the planned sample scope and delivery details with the team before relying on a date for your project.

See sample timing

MOQ is calculated for each individual SKU and varies with product capacity. The published category figures are references; the quantity for the selected product and capacity is confirmed during project assessment. Established formulas and custom formulations follow the same MOQ requirements. Discuss your SKU plan and expected quantities so the applicable requirement can be confirmed.

View MOQ references

Production lead time starts after receipt of the deposit, following confirmation of the sample, packaging, specifications, and pro forma invoice (PI). The schedule depends on the product category, packaging, quantity, and production plan. Development, sampling, and shipment transit are separate from production time, so confirm the complete schedule for your order with the team.

Review project timing

After the sample, packaging, and specifications are approved, Airsun confirms final pricing. You then confirm the PI and pay the deposit before packaging purchasing and production arrangements begin. After production, customers may arrange an inspection. Balance payment, other payment terms, and delivery are handled according to the agreement for the project.

See the project stages

For toothpaste, MOQ is mainly based on the amount of toothpaste needed for production. A 120 g or 120 mL fill has a reference MOQ of 70,000 tubes. A lower quantity may be assessed for a larger fill size, depending on the project. The applicable MOQ is confirmed per individual SKU.

Whether a trial order can be placed below the reference MOQ is discussed for the individual project. Share your product and quantity requirements so the applicable MOQ can be confirmed.

The payment terms are a 30% deposit and the remaining 70% before shipment. Supported payment methods are T/T, MoneyGram, Western Union and cash.

Available trade terms are FOB, CFR, CIF, EXW and CPT. The applicable term and shipping arrangements are confirmed for your project.

Repeat orders generally do not require new samples because the sampling process is recorded and follows established procedures. Sampling is arranged according to the customer’s needs, and the lead time is confirmed against the actual production schedule.

For stock toothpaste SKUs, the full shelf life is 48 months from manufacture. Confirm the production date and remaining shelf life for the selected inventory.

Relevant certificates, licenses, test reports, and redacted inspection or release records can be discussed during project assessment. Availability and scope are confirmed for the specific product and destination market, and additional testing or third-party services may be needed. A document for one product does not establish suitability or market approval for every product or market.

Review regulatory documentation

Factory visits, video tours, and on-site audits by customers or their appointed third parties are available by prior appointment at the Yiwu production base. Share your preferred option, timing, product categories, and production areas of interest. This allows the review to be coordinated around the requirements relevant to your visit or supplier assessment.

Arrange a factory review

Customers or their appointed third parties can arrange on-site audits by appointment. Customers may also arrange finished-goods inspection after production is complete. For an existing order or supplier assessment, provide the product, target market, order or batch reference where applicable, and the records or quality questions to be reviewed so the relevant discussion can be prepared.

Discuss quality requirements

The declared shelf life for the reference OEM toothpaste specification is 24 months. Product stability is evaluated against Airsun’s internal 48-month standard, subject to the final formula, packaging and storage conditions.

The final formula and pack are assessed together through compatibility and stability testing. The declared shelf life is confirmed against the approved specification and storage conditions.

Thread strength, dimensions, component fit and pack integrity are assessed against the approved specification and intended conditions of use before production release.

The customer or its appointed local organisation normally handles destination-market registration, notification and market-entry procedures. Airsun supports this work with the agreed manufacturer information. The document list, responsibilities and any additional testing or third-party services are confirmed for the project; support does not guarantee market approval.

Contact your project representative and provide the order number, product name, batch number, a description of the issue, the affected quantity, and clear photos or videos. Retain the relevant products and packaging. The quality team will investigate using batch records and retained samples and may request additional samples or testing where needed. The handling of the issue will be confirmed according to the investigation results and the agreement between both parties.

Yes. We can develop toothpaste to your abrasivity requirements. Share your target abrasivity, target market and any reference product so we can assess the development brief. Specific RDA data and testing arrangements are confirmed separately for the project.